• When are Restocks/do you have a “notify me” button or email update for restock information?

    Restocks typically happen weekly. To receive more up to date info on when items restock, signup for text alerts and join our FB group

  • What product will help with [symptom/concern]…and/or I am looking for a product to help with [concern]?

    To find your exact answer for an immediate response; please click on the search icon at the top of each page, type in a keyword/concern, and any related product(s) will show up in the results. To see more of an elaborate description click on the product and read the full product description. If there still are no products that show up in the results for your concern, then please reach out to Misty through the contact us page and let us know exactly the keyword you are searching for.

  • How many drops should I take? When is the best time to take them?

    Dosage Chart: (Typically)

    Small Child 2-3 drops

    Middle Child 5-7 drops

    Pre-Teen 7-10 drops

    Teens/Adults 15-25 drops

    No specific time of day required, normally taken daily.

  • Do tinctures/balms expire?

    Apple Cider Vinegar based products have a 2 year shelf life.

    Alcohol based products have a 5 year shelf life.

    Balms have a 1 year shelf life.

  • How long does a bottle of tincture last?

    There are approximately 60 doses in a 2oz bottle and approximately 120 doses in a 4oz bottle (length of time depends on how frequently they are taken).

  • What are the differences in the bases?

    We have three different bases for each tincture but there are absolutely no differences between them past the base that was used during extraction from the plant. They are all equally as effective. We offer the three different bases to help sell to more customers; such as people with allergies who are allergic to a specific base and also to be inclusive to people living sober and children.

  • Is it okay to mix tinctures/take multiple together at once?

    Yes, it is perfectly safe (for Pupillams tinctures specifically).

  • Is it okay to take vitamins with the tinctures? Is it okay to take pharmaceuticals/prescriptions/over-the-counter medications with the tinctures?

    Vitamins- yes it is safe.

    Pharmaceuticals/prescriptions/otcs - it is better to discuss with your care provider prior to starting a tincture/balm as we (Pupillams) cannot safely advise on this matter.

  • Are they safe for kids?

    Apple Cider Vinegar can be given to children; you just need to decrease dosage depending on age.

  • Are these products safe to use while pregnant or breastfeeding?

    This is something you should also speak to your health provider about before starting a product.

  • What is the best way to take tinctures/how should I take them?

    Either take it straight or mix with the liquid of your choice. You can also drop directly under your tongue and let it absorb for 30 seconds then spit it out or swallow.

  • Do you have to stop taking a tincture/using a balm after a period of time?

    None of the Pupillams tinctures/balms need to be stopped after a period of time.

  • How often can balms be used?

    Apply as needed.

  • How do I use the balms?

    Check out the product description on the specific balm you would like/purchased for detailed information on each one.

  • Will this show up on a drug test/will I get drunk from the products?

    No they will not show up on a drug test, as they do not have any ingredients related to such.

    If you are following the dosage information it will not effect you in getting you drunk.

  • How long does it take for a product to work?

    Each person & condition is different so results may differ.

  • How strong scented are the balms?

    They have scents but the scents are pure essential oils intended for their actions (no perfume oils are used).

  • Can you mix the tinctures in a drink (juice, coffee, tea, water, etc)?

    Yes, pretty much any liquid can be used for mixing.

  • Are products temperature sensitive?

    Balms will melt when exposed to extreme heat for a prolonged period such as very high heat.

    Tinctures are not so much heat sensitive but you do want to store them out of direct sunlight so they do not degrade.

  • Will you bring back [certain product]?

    Some products are seasonal so yes some will be back. Watch our FB group for updates.

  • Are you planning to add “new” products?

    Yes; but it will be a few months. See our FB group for the most up to date information regarding products.

  • Are there any discounts or ordering multiple products?

    At this time, no. Pupillams strives to offer the best price for all products no matter if there is inflation happening or competition in the market.

  • How do I find out my order number/order details/ shipping information?

    Check your email for an update/order confirmation after ordering for details. Note: the email make have went to a spam/junk folder. Add Pupillams to your favorites (in your email) to hopefully prevent this from happening when ordering in the future.

  • What is your processing/shipping time frame?

    7-9 business days on all orders, this is also listed in the user friendly banner at the top of each page.

  • What forms of payment do you accept?

    Debit/Credit cards, Shop Pay, Apple Pay, Google Pay, & Venmo